Our Standard Delivery Charge is $19.95 for Monday to Saturday deliveries.
For delivery on the same day you are ordering, orders must be placed before 2.00pm (local time).
Sunday delivery is currently available in Brisbane, Sydney, Perth and Melbourne, we're working on our other areas!
Deliveries will be made to business addresses by 5.00pm and to residential addresses by 7.00pm.
We do not deliver on public holidays.
If you would like a same day delivery and it is after the deadline, or need to organise a special delivery time, please call Customer Service on 1300 15 25 35
What If No One is There?
If the recipient isn’t there when we arrive, the flowers will be left in a place deemed safe by the courier. This could be at the back of the house, around the side, outside the apartment door, or in the entrance lobby of the apartment block.....you get the idea.
If you have asked that the courier return your arrangement, or if our courier thinks it would be unsafe to leave your gift, your flowers will be returned to us. We will do everything we can to contact the receipient before we leave the arrangement, as return delivery charge of $19.95 may apply to organise a redelivery.
Our customer service team will make it a priority to contact you for instructions for redelivery.
Deliveries for Valentine’s Day 2024
Here at The Flower Man, we guarantee your flowers will arrive to a residential address by 7pm and to a business address by 5pm on Wednesday 14/02/2024. Due to the volume of orders on this day, we are unable to guarantee any other requests for preferred times of delivery unless a specific express delivery option has been purchased with your order.
On Wednesday 14/02/2024, only products shown in our "Valentine's Day Range" are available for delivery on these dates. In the unusual instance that one of our components are out of stock, it will be substituted for a product of equal or higher value at our discretion. This may include, but is not limited to, The Flower Man branded Packaging, Chocolatier chocolates and soft toys. We’ll always strive for the overall gift to be as similar as possible to your original purchase (or better!)
When placing an order, it is the responsibility of the customer to check that all the details of the recipient - such as name and address - are completed and correct. An invoice will be sent through to your chosen email address so you can read over the order details. As of 5pm (local time in delivery area) on Tuesday 10/02/2024 we are unable to make any changes to orders due for delivery on Wednesday 14/02/2024 as orders will be in the dispatch process.
If you must cancel any order that is due for delivery on Tuesday 13/02/2024 or Wednesday 14/02/2024 within 24 hours of delivery a administration and floral wastage charge may apply based on 50% of the total cost of the order. This charge would be offset against your refund. Please note we cannot cancel orders once they are in transit.
Please ensure you thoroughly check all order details at the time of placing the order.
Orders for delivery on Wednesday 14/02/2024 to most areas will incur a delivery charge of $19.95. Orders placed for Valentine's Day after 13/02/2024 will be sent express and may be an extra delivery fee, which will be shown at the time of placing your order. If the delivery is in a more regional or remote area, a higher delivery fee may be offered at checkout.
At The Flower Man, we want your order to arrive safely to the lucky recipient. Therefore, we have limited our attachments to ensure that your entire order fits inside the presentation box. This includes, but is not limited to, chocolates, vases and soft toys.
Deliveries for Mother's Day 2023
We guarantee same day delivery by 6pm for all orders to metropolitan destinations placed before 12pm on Friday 12th May and 12pm on Saturday 13th May - based on the local time in the recipient’s time zone.
Orders for delivery on Sunday 14th May must be placed before 5pm on Saturday 13th May and are guaranteed to be delivered by 5pm on Sunday 14th May.
Standard delivery on Sunday 14th May is $19.95.
Flowers are a natural, seasonal product, so if we are unable to supply a specific flower type or colour, substitions will be made for flowers of a similar size, value and shape whilst in keeping with the style of the arrangement chosen. This will ensure your flowers are delivered on the requested date. We only use the freshest of flowers so some stems including lilies, alstromeria etc will be sent closed. This will ensure that your flowers arrive in the best possible condition and will last longer.
Changes/Cancellations to order for Mother's Day 2023.
Please make sure all order details are correct at time of ordering. Changes to orders are not able to be made once your order is in the dispatch process.
As of 5 pm (time in local delivery area) Friday 12th May 2023, we are unable to vary any orders for delivery on Saturday 13th May.
As of 5 pm (time in local delivery area) Saturday 13th May 2023, we are unable to vary any orders for delivery on Sunday, 14th May.
As of 5 pm (time in local delivery area) Friday 12th May 2023, we are unable to cancel any orders for delivery on Saturday 13th May and Mother's Day Sunday 14th May 2023.