Our Standard Delivery Charge is $12.95.
For delivery on the same day you are ordering, orders must be placed before 2.00pm weekdays & 10.00 am Saturdays (local time).
Weekday deliveries will be made to business addresses by 5.00pm and to residential addresses by 7.00pm.
Saturday deliveries will be made by 5.00pm
We do not deliver on Sundays or public holidays.
If you would like a same day delivery and it is after the deadline, or need to organise a special delivery time, please call Customer Service on 1300 15 25 35
What If No One is There?
If the recipient isn’t there when we arrive, the flowers will be left in a place deemed safe by the courier. This could be at the back of the house, around the side, outside the appartment door, or in the entrance lobby of the appartment block.....you get the idea.
If you have asked that the courier return your arrangement, of if our courier thinks it would be unsafe to leave your gift, your flowers will be returned to us. We will do everything we can to contact you before we leave the arrangement, as return delivery charge of $12.95 will apply to organise a redelivery.
Our customer service team will make it a priority to contact you for instructions.
Deliveries for Valentine’s Day 2015
Here at The Flower Man, we guarantee your flowers will arrive to a residential address by 7pm and to a business address by 5pm on 13/02/2015 and 14/02/2015. Due to the volume of orders on these two days, we are unable to guarantee any other requests for preferred times of delivery.
We are unable to guarantee deliveries to rural addresses, secured buildings or cemeteries. We will deliver the following business day if an order is unable to be delivered same day to a rural area.
On Friday 13/02/2015 and Saturday 14/02/2015, only products shown in our “Valentine’s Day Range” are available for delivery on these dates. Some products advertised on this website may not be available in certain areas and therefore will be substituted for a product of equal or higher value at our discretion. This may include, but is not limited to, The Flower Man branded Packaging, Dolci D’oro heart chocolates and soft toys.
When placing the order, it is the responsibility of the customer to check that all the details of the recipient such as name and address are complete and correct. An Invoice will be sent through to the your chosen email address so you can read over the order details. As of 5pm (local time in delivery area), 11/02/2015, we are unable to make any changes to orders due for delivery on 13/02/2015 and 14/02/2015.
We are unable to cancel any order that is due for delivery on 13/02/2015 and 14/02/2015 or a 50% administration charge will apply based on the total cost of the order. So please ensure you thoroughly check all order details at the time of placing the order.
At The Flower Man, we want your order to arrive safely to the lucky recipient, therefore we have limited our attachments to ensure that the product fits inside the presentation box. This includes, but is not limited to, chocolates, vases and soft toys.
Mother's Day Delivery.
Sunday, 8th May 2016
We guarantee same day delivery by 6pm for all orders to metropolitan destinations placed before 2pm on Friday 6th May and 12pm on Saturday 7th May - based on the local time in the recipient’s time zone.
Orders for delivery on Sunday 8th May must be placed before 5pm on Saturday 7 May and are guaranteed to be delivered by 5pm on Sunday 8th May.
Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed.
A surcharge of $5 will be charged for delivery on Sunday 8th May.
In areas where our couriers are unable to deliver on Sundays, but are able to deliver Monday-Saturday - orders will be delivered on Saturday to ensure your Mum receives flowers for Mother's Day.
If we are unable to supply a specific flower type or colour, substitions will be made for flowers of a similar size, value and shape. This will ensure your flowers are delivered on the requested date. We only use the freshest of flowers so some stems including lilies, alstromeria etc will be send closed, This will ensure that your flowers arrive in the best possible condition and will last longer.
Changes/Cancellations to order for Mother's Day 2016.
Please make sure all order details are correct at time of ordering.
As of 5 pm (time in local delivery area) Friday 6 May 2016, we are unable to vary any orders for delivery on Saturday 7th May.
As of 5 pm (time in local delivery area) Saturday 7 May 2016, we are unable to vary any orders for delivery on Sunday, 8th May.
As of 5 pm (time in local delivery area) Friday 6 May 2016, we are unable to cancel any orders for delivery on Saturday 7th May and Mother's Day Sunday 8th May 2016.
Due to high demand, some colours and varieties of flowers may need to be substituted to meet delivery times