Delivery
Our standard delivery charge is $13.50.
However, there are some areas within Australia which are not covered by our standard delivery charge (restricted areas). In these instances we will contact you and advise accordingly.From time to time and particularly for promotions, we refer to delivery/availability/eligibility within the Sydney Metro area. For our purposes, this is defined as an area bordered by the following: Palm Beach (Northern Beaches), Hornsby (North), Castle Hill (North West), Blacktown (West), Liverpool (South West), Sutherland (South).
. Ordering times: For delivery on the same day you are ordering, orders must be placed before 1.00pm Weekdays & 10.00 am Saturdays (eastern standard time).
Delivery times: Weekday deliveries will be made to business addresses by 5.00pm and to residential addresses by 7.00pm.
Saturday deliveries will be made by 5.00pm
We do not deliver on Sundays or public holidays.
If you would like a same day delivery and it is after the deadline, or need to organise a special delivery time, please call Customer Service on 1300 15 25 35.
When we make a delivery, our goal is to send exactly the message you have in mind. So, the more information you can give us, the better. Just make a note of any special instructions and fill us in when you place your order.
We also recommend leaving your phone number, just in case there are any unforeseen hiccups, like if the recipient isn’t there when we arrive or if the courier thinks it would be unsafe to leave your gift. In those cases, it’s best to ask the courier to return the flowers to us. We’ll leave a calling card, of course, so the person knows we’ve been.
A standard delivery charge of $13.50 will be charged for the return, and our customer service team will make it a priority to contact you for instructions.